Sunwest Aviation Passenger Information - Sunwest Aviation
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FBO Calgary

Sunwest Aviation

Passenger Information

Table of Contents

Passenger Information

Sunwest Aviation has outlined general guidelines for passengers flying with Sunwest Aviation.

Please contact your flight coordinator if you have specific questions about your trip and how these guidelines may apply. Alternatively, contact Sunwest Aviation via our 24/7 phone line phone line for urgent requests: 1-888-291-4566.

If you are flying as part of another organization, your organization may require that additional protocols are followed. Please contact your company’s travel manager for details.


24/7 Phone: 1-403-275-8121

Toll Free: 1-888-291-4566

Contact Sunwest Online

Calgary Airport Construction

Updated March 26, 2024

As of April 1, 2024, the Calgary International Airport will undertake a two-year, eight-phase restoration project of the west runway (17R/35L), that will involve replacing runway structure, and upgrades to lighting and the ILS.

Phase One: April 1st to July 14th. Potential delays during two departure times (mid-morning and late evening) and arrival times (mid and late evening).

Additional Information: NAV CANADA Memorandum, Phase 1.


At Sunwest Aviation, safety is our top priority. Since 1986, we have operated flights without a single passenger incident. Our highly trained crew members are committed to providing necessary guidance and ensuring that every flight is conducted safely and efficiently. We ask that you respect their decisions throughout the flight.

As an ARGUS Platinum and IS-BAO Stage 3 approved charter operator, Sunwest Aviation meets the highest industry standards. Whether flying for personal or corporate reasons, it is crucial to choose an operator with a verified reputation and impeccable safety record.

What to Wear

The climate on Sunwest Aviation aircraft is controlled for your comfort. However, during the winter months, we recommend dressing in warm layers and wearing appropriate footwear, as boarding involves walking on the outdoor Sunwest ramp. If you have specific questions about what to wear for your flight, please consult your flight coordinator prior to departure.


The amount of luggage that can be brought onboard as carry on or checked into the luggage/cargo area of an aircraft will depend on your aircraft and trip.

Sunwest will work with you to provide solutions and accommodate luggage as necessary. This includes special items such as ski equipment, golf bags, and other irregular sized items. Please limit each checked bag to 23 kg (50 lbs.); if you have more than 23 kg, please split that in to multiple bags. Your flight coordinator will discuss any limitations and solutions with you prior to departure.

If you are are travelling as part of an organization, your company may have additional requirements on luggage and permitted items. Please contact your company’s travel manager if you have any questions.

Please review the permitted items list for an overview of what you can bring onboard and in your luggage.

E-Bikes and small vehicles powered by lithium batteries in excess of 160Wh, or other vehicles with batteries of lower Wh ratings that cannot be appropriately secured and to prevent inadvertent activation in flight, are not permitted on Sunwest Aircraft (contact us for potential cargo flight options). Such devices are not considered “mobility aids” under current regulations. Examples of such equipment are air wheels, solo wheels, hoverboards, Segways, balance wheels, e-bikes or similar.

Carry-On Baggage

All carry-on baggage must be within the acceptable size and weight limit for your aircraft. Carry on must be stowed during takeoff, landing, and any period of turbulence. Depending on your trip, additional restrictions may be required. These will be communicated to you during your trip planning.

If you are travelling as part of an organization, your company may have additional requirements. Please contact your company’s travel manager if you have any questions.

Travelling with Animals

Sunwest Aviation offers many pet friendly aircraft. Please notify your flight coordinator if you would like to bring your pet on your Sunwest Charter and ensure that all documentation and entry requirements have been completed and are readily available. The following information is available for your convenience:

Updated Rules for Entry of Dogs into the United States

The U.S. Centers for Disease Control and Prevention (CDC) has issued new regulations to control the entry of dogs into the United States (Starting August 1, 2024): Bringing a Dog into the United States | Bringing an Animal into U.S. | Importation | CDC

These rules apply to all dogs, including puppies, service animals, and dogs that left the United States and are returning. They also apply whether you are a U.S. citizen, legal U.S. resident, or foreign national.

Please use the CDC’s DogBot to determine what rules apply to your dog based on the dates of travel and where your dog is traveling from. The CDC Dog Import Form will be available for download in 15-Jul-2024.

The CDC has advised that dogs belonging to persons who do not follow the new rules will be refused entry into the United States. If entry is by air and the dog is denied entry, it will be sent back to the last country of departure at the owner’s expense. The country of departure is where the last trip originated — not where the dog was born or where it lives.

The requirements to bring a dog into the United States depends on the following:

  1. When the dog will arrive in the United States;
  2. Where the dog has been in the 6-months prior to arriving in the United States; and
  3. Where the dog received its rabies vaccination (if required)

In addition, the U.S. government reminds travellers they must also comply with U.S. Department of Agriculture (USDA) and their U.S. destination’s regulations. Please be aware that dogs imported for commercial (resale or adoption) purposes have additional requirements from USDA.

Contact Sunwest Online

24/7 Phone: 1-403-275-8121

Toll Free: 1-888-291-4566

On Demand Charter? Visit our homepage for an instant estimate on your trip.
Frequent Flyer? Become a Sunwest Avro Club Member for preferred rates and member benefits.
Aircraft Ownership? Partner with Sunwest for your aircraft acquisition and management.

Your Sky. No Limits.

Sunwest Aviation Ltd. is Western Canada’s largest and most diverse business aviation provider.
Sunwest Aviation is a Transport Canada, Argus Platinum, and IS-BAO Stage III certified aircraft operator. Sunwest is also the Shell AeroCentre branded FBO at the Calgary International Airport. Calgary’s premier business aviation provider.