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FBO Calgary

Sunwest Aviation

Passenger Information

Passenger Information

We have outlined general guidelines for passengers flying with Sunwest Aviation. Please contact your flight coordinator or our 24/7 phone line or via email if you have specific questions about your trip and how these guidelines may apply.

If you are flying as part of another organization, that organization may require that additional protocols are followed. Please contact your company’s travel manager for details.

Website: www.sunwestaviation.ca

24/7 Phone: +1 403 275 8121

Toll Free: 1-888-291-4566

Safety

Safety is our top priority. We have operated flights since 1986 without a single passenger incident. Our crew members will provide any necessary guidance and ensure that our flights can be completed in a safe and efficient manner. Please respect the crew members and their decisions throughout the flight.

Sunwest Aviation is an ARGUS Platinum and IS-BAO Stage 3 approved charter operator. Whether for personal or corporate purposes, it is important that your due diligence verifies the reputation and safety record of the operator you choose to fly with.

COVID-19

Sunwest has taken preventative measures and complies with the directives set forth by Transport Canada. For more information on our Covid-19 protocols, please visit: https://www.sunwestaviation.ca/covid-19/

All travellers 12 years of age plus four months and older must declare and be prepared to provide official proof of full vaccination status when departing primary Canadian airports for travel within Canada or abroad. This vaccination requirement is necessary to enter the restricted area of an airport and subsequently to board the aircraft. There are limited exceptions to this requirement.

To be considered fully vaccinated, you must have been vaccinated with one of the Public Health Agency of Canada’s approved vaccine regimens. Please refer to the following link: COVID-19 Vaccines: Authorized vaccines – Canada.ca for more information. Proof of vaccination will be required during your travel journey, so be sure to have your documentation readily available. The documentation can be digital or in a paper form; however, you are encouraged to have a paper copy as a back-up to your digital proof.

If you do not have proof of vaccination you risk being denied boarding.

There is a process in place for travellers to submit an exception request to Sunwest Aviation, if any of the following situations apply:

• Medical inability to be vaccinated

• Sincerely held religious belief

• Essential medical services and treatment

You may obtain an application from your Sunwest Flight Coordinator. More information on exemptions for passengers is available here: COVID-19 Boarding flights, trains and cruise ships in Canada – Travel restrictions in Canada – Travel.gc.ca. Please be advised that travellers who knowingly provide false or misleading information may be subject to a monetary penalty. Please visit travel.gc.ca for more details.

Pre-departure COVID-19 Testing: Prior to boarding a flight to Canada, all travellers regardless of their vaccination status (unless exempt) are obligated to provide proof of a negative COVID-19 molecular test result (taken within 72 hours of departure). The USA requires arriving travellers to provide proof of a negative PCR test taken within 72 hours of departure to the US.

Face Masks: Required by all persons on Sunwest Aviation grounds and on the aircraft unless you meet specific exemptions. Masks may also be required while boarding and deplaning. Please ensure your mask meets current requirements.

ArriveCan: Travellers returning to Canada must file the required information with ArriveCan.

What to Wear

The climate on Sunwest Aviation aircraft is controlled and comfortable. During the winter months, we recommend dressing in warm layers and wearing appropriate footwear as boarding the aircraft will require walking on to the Sunwest ramp, which is outside. Please consult with your flight coordinator prior to departure if you have specific questions about clothing for your flight.

Luggage

The amount of luggage that can be brought onboard as carry on or checked into the luggage/cargo area of an aircraft will depend on your aircraft and trip. We will work with you to provide solutions and accommodate luggage as necessary. This includes special items such as ski equipment, golf bags, and other irregular sized items. Please limit each checked bag to 23 kg (50 lbs.); if you have more than 23 kg, please split that in to multiple bags. Your flight coordinator will discuss any limitations and solutions with you prior to departure.

If you are are travelling as part of an organization, your company may have additional requirements on luggage and permitted items. Please contact your company’s travel manager if you have any questions.

Please review the permitted items list for an overview of what you can bring onboard and in your luggage.

E-Bikes and small vehicles powered by lithium batteries in excess of 160Wh, or other vehicles with batteries of lower Wh ratings that cannot be appropriately secured and to prevent inadvertent activation in flight, are not permitted on Sunwest Aircraft (contact us for potential cargo flight options). Such devices are not considered “mobility aids” under current regulations. Examples of such equipment are air wheels, solo wheels, hoverboards, Segways, balance wheels, e-bikes or similar.

Contact Sunwest Online

24/7 Phone: +1 403 275 8121

Toll Free: 1-888-291-4566

On Demand Charter? Visit our homepage for an instant estimate on your trip.
Frequent Flyer? Become a Sunwest Avro Club Member for preferred rates and member benefits.
Aircraft Ownership? Partner with Sunwest for your aircraft acquisition and management.

Continuing to Serve Your Aviation Needs


Sunwest Aviation Ltd. is Western Canada’s largest and most diverse business aviation provider.
Sunwest Aviation is a Transport Canada, Argus Platinum, and IS-BAO Stage III certified aircraft operator. Sunwest is also the Shell AeroCentre branded FBO at the Calgary International Airport. Calgary’s premier business aviation provider.