Go Further. Faster

Commissary and Customer Service Coordinator (Ref. #:2024-032) Expired

Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in the aviation industry. Operating from a modern facility in Calgary, our aircraft are available for charter to thousands of destinations not served by scheduled airlines.

We currently have an opportunity available for a Commissary and Customer Service Coordinator. Reporting to the Manager, Cabin Safety & Customer Service, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following:

Duties and Responsibilities:

Expected Start Date: April 15, 2024

To coordinate commissary operations while delivering front-line, high-quality service and support to Sunwest clients, passengers, visitors, guests, vendors, and employees.

• Coordinate with vendors for weekly/monthly ordering.
• Continually research new products and sourcing new vendors for cost savings.
• Handle phone and web orders.
• Receive all deliveries and manage inventory.
• Safely drive and maintain company vehicles.
• Picking up orders that are not able to be delivered.
• Ordering cleaning supplies for Sunwest facility operations.
• Working with the store department to maintain and restock the inventory need for Dash 8s operation.
• Daily restocking of all commissary room and in hangar A
• Verifying and approving all invoices and submitting expenses for reimbursements.
• Coordinating all laundry cleaning and maintain cleanliness of the sleep rooms.
• Cleaning and coordinating maintenance on all coffee brewers throughout the building with Starbucks Canada and adhering to their qualify standards
• Assist with passenger check-in, baggage handling, and boarding procedures.
• Comply with client special requests, procedures, and terms.
• Prepare waybills for outgoing packages on flights.
• Answer phones promptly and professionally.
• Complete airport authority forms for visitors, guests, and vendors.
• Prepare commissary counters daily and ensure cleanliness of lobby.
• Assist with restocking, sorting, and distributing mail.
• Perform courier duties for internal staff.
• Complete all required training.
• Various administrative duties as assigned.
• Adhere to the safety accountabilities as per Sunwest’s Safety Management System manual.

The successful candidate should possess the following qualifications and competencies. In addition personality profiling will be required of all candidates granted an interview for this position.

Qualifications, Experience and Competencies:

• High School Diploma
• Self-motivated with the ability to take initiative.
• Attention to detail.
• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Friendly and efficient telephone and people skills.
• Casual but professional appearance.
• Excellent multitasking abilities.
• Good organizational and time management skills.
• Ability to work well in a team.

Sunwest offers a competitive, performance-based salary and a comprehensive benefits package, including dental, extended health, life insurance, AD&D, short-term & long-term disability, an Employee & Family Assistance Program, and Group RRSP plan matching. Offering a safe, diverse and innovative environment, Sunwest is respected for integrity and is committed to taking care of our customers, our employees, our partners and our community.

Sunwest Aviation is committed to employment equity and will consider the qualifications, education, knowledge and experience of all candidates. We encourage all candidates to apply and the most qualified candidate will be offered the position.