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Sunwest Career Opportunities

Go Further. Faster

Fulltime Customer Service Agent (Ref. #:2023-008)

Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in the aviation industry. Operating from a modern facility in Calgary, our aircraft are available for charter to thousands of destinations not served by scheduled airlines.

We currently have an opportunity available for a Fulltime Customer Service Agent. Reporting to the Customer Service Manager, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following:

Type of Employment:
Position Shift:
Competition Deadline:
Date Posted:

Duties and Responsibilities:

Deliver front-line, high-quality, service and support to Sunwest clients, passengers, visitors, guests, vendors, and employees.

  • Passenger check-in for daily flights, including modifying required changes and advising Flight Coordinators
  • Prepare boarding cards to check in manifest
  • Weigh and tag bags to appropriate destination/aircraft
  • On time performance in boarding and expediting aircrafts
  • Comply to client special requests, procedures, and terms
  • Tag and process valet service for VIP client vehicles 
  • Prepare waybills for outgoing and track incoming packages on flights
  • Answer phones promptly, in a professional manner and direct calls appropriately (100+ calls per day)
  • Complete airport authority forms upon sign-in for all visitors, guests & vendors.
  • Daily preparation of commissary counters, restocking of cupboards and fridges.
  • Assist and ensure upkeep and cleanliness of lobby
  • Complete all required training (OTJ & Online)
  • Sort, stamp and distribute all incoming / outgoing mail
  • Courier out (Inner City) packages for Internal Staff

Various administrative duties as assigned (e.g. Maintain and update employee phone list, trip reports, creating documents; labels; spreadsheets, special projects)

Minimum high school diploma required.


The successful candidate should possess the following qualifications and competencies. In addition personality profiling will be required of all candidates granted an interview for this position.

Qualifications, Experience and Competencies:

  • Minimum 1 year of Customer Service and reception experience.
  • Experience using multi-line phone system
  • Must be comfortable using paging system and two-way radio
  • Knowledge and use of Microsoft Excel, Word, Outlook, and other related computer programs

Knowledge of Flight Operations System (FOS) for check-in procedures

  • Exceptional Customer Services skills
  • Strong communication skills both in person and on the phone
  • Strong sense of professionalism
  • Must be able to multi-task with good organizational and management skills
  • Must be able to work as a member of a team

Must be in good physical condition for lifting of bags or other cargo of up to 50lbs.

Sunwest offers a competitive, performance-based salary and a comprehensive benefits package, including dental, extended health, life insurance, AD&D, short-term & long-term disability, an Employee & Family Assistance Program, and Group RRSP plan matching. Offering a safe, diverse and innovative environment, Sunwest is respected for integrity and is committed to taking care of our customers, our employees, our partners and our community.

Sunwest Aviation is committed to employment equity and will consider the qualifications, education, knowledge and experience of all candidates. We encourage all candidates to apply and the most qualified candidate will be offered the position.

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