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Sunwest Career Opportunities

Go Further. Faster

IT Help Desk Support (Ref. #:2022-045)

Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in the aviation industry. Operating from a modern facility in Calgary, our aircraft are available for charter to thousands of destinations not served by scheduled airlines.

We currently have an opportunity available for a IT Help Desk Support. Reporting to the System Administrator, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following:

Type of Employment:
Position Shift:
8:00 am to 5:00 pm
Competition Deadline:
Date Posted:

Duties and Responsibilities:

Under the general supervision of the System Administrator, this position is responsible for providing IT desktop, application and mobile device support to all employees.

IT Support:

  • Help Desk
    Trouble shoot user/workstation issues including software, hardware, peripheral, and networking issues
  • Setup and install computer systems, software and printers for users
  • Maintain user information including internet, email, and user login accounts
  • Rebuild workstations for redeployment or as required
  • Software maintenance including updates, rollouts, and upgrades.
  • Administration & maintenance of mobile devices primarily iPads and iPhones
  • Cover after hours calls as part of the on-call scheduled rotation


The successful candidate should possess the following qualifications and competencies. In addition personality profiling will be required of all candidates granted an interview for this position.

Qualifications, Experience and Competencies:

  • High school diploma
  • On-site field support experience an asset
  • Accredited computer program, diploma, or degree an asset.
  • Strong knowledge of Windows 10/11 operating systems
  • Strong knowledge of Microsoft Office 365
  • Strong knowledge of iOS and Android devices
  • Ability to troubleshoot networking and TCP/IP issues, setup email, internet, VPN and email accounts
  • Install and support various network and local printing environment
  • Terminal Server/remote desktop (RDP) experience an asset
  • SharePoint experience an asset
  • Strong organizational and time management skills
  • Accuracy and attention to detail are extremely important
  • Efficient trouble shooting and problem-solving skills
  • Proficient typing and data entry skills
  • Self learner committed to continuous improvement
  • Good communication and interpersonal skills
  • Above average demonstrated customer service skills

Sunwest offers a competitive, performance-based salary and a comprehensive benefits package, including dental, extended health, life insurance, AD&D, short-term & long-term disability, an Employee & Family Assistance Program, and Group RRSP plan matching. Offering a safe, diverse and innovative environment, Sunwest is respected for integrity and is committed to taking care of our customers, our employees, our partners and our community.

Sunwest Aviation is committed to employment equity and will consider the qualifications, education, knowledge and experience of all candidates. We encourage all candidates to apply and the most qualified candidate will be offered the position.

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