Job Title – Quality Assurance Specialist-Flight Operations – Ref:2018-052

  • Promotes a system of continuous improvement to enhance safety and productivity by managing the Flight Operations Quality Assurance Program.
  • Aids the Director of Safety in continuing the development of the Sunwest Aviation Ltd.’s Safety and Quality Management Systems, especially as it relates to flight operations quality assurance internal evaluation program, and fully participates in the development of safety department policies, processes, and procedures.
  • Maintains an in-depth knowledge of and involvement in the Sunwest SMS.
  • Ensures timely completion of internal audits in accordance with the yearly audit plan, and approved policies, processes and procedures.
  • Maintaining and improving the Quality Assurance program policy, processes, and procedures.
  • Tracking and trending quality issues identified in the program for ongoing improvements, and maintaining appropriate statistics of system data.
  • Regularly reporting to the Director of Safety any issues raised in the course of the internal audit program and the progress of the internal audit plan.
  • Produces quarterly and yearly reports for the Director of Safety of audit program performance and Flight Operations finding resolution performance.
  • Completing follow-up audits to ensure the effectiveness of corrective and preventative action plans.
  • Preparing presentations for the Quarterly Management Review Board Meeting outlining the progress of the internal evaluation program and its findings.
  • Provide subject matter expertise to Flight Operations in the overall improvement of its policies, processes, and procedures to enable continuous improvement of its output.
  • Develop and maintain an auditor training program for Sunwest individuals assigned to contribute to the Internal Evaluation Program.
  • Participate in the development, implementation, and ongoing improvement of the Sunwest Aviation Flight Data Monitoring Program.
  • When so designated by the Director of Safety, act as the External Audit Liaison in order to facilitate and shepherd an external audit team during their visit and be responsible for providing periodic progress and finding close-out reports to the administrator of the external audit organization and to Sunwest management.
  • Any other duties assigned by the Director of Safety.
  • If also holding a flying position with Sunwest, report in that capacity to the Chief pilot.
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