Job Title – Operations Coordinator – Ref:2017-77

Sunwest Aviation has an opportunity available for an Operations Centre Coordinator within our Operations Centre department.  Reporting to the Operations Centre Supervisors, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following:


  • Maintain the daily flight following log of company aircraft and flight OFP’s (operational flight plans) as per company procedures
  • Act as the afterhours primary point of contact for communication with customers and other outside agencies
  • Activate the ERM (emergency response manual) in the event of an emergency; report overdue aircraft to the appropriate agencies
  • Resolve irregular operations (IROP) through close liaison with pilots, maintenance, and the customer in order to minimize delays
  • Arrange all aspects of charter flight bookings including aircraft, catering, U.S. and Foreign Customs, ground transportation, hotel accommodations, other services during afterhours
  • In the absence of the crew scheduler handle crew assignments, crew briefings, and crew changes for flights
  • Utilize current dispatch/quoting system (FOS) to provide information to clients and to book and confirm flights
  • Prepare and provide aircraft quotes to existing and potential clients during afterhours
  • Obtain and maintain passenger information for all flights; Re-arrange flights as required for normal and irregular operations
  • Maintain a professional and friendly relationship with assigned clients and follow company customer care programs
  • Approving invoices and expenses; track and document afterhours turn down trips and cancellations in ops to ops email
  • Other related duties as required


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