Job Title – Operations Centre Coordinator – Ref:2015-41

  • Maintain the daily flight following log of company aircraft and flight OFP’s (operational flight plans) as per company procedures
  • Act as the afterhours primary point of contact for communication with customers and other outside agencies
  • Activate the ERM (emergency response manual) in the event of an emergency; report overdue aircraft to the appropriate agencies
  • Resolve irregular operations (IROP) through close liaison with pilots, maintenance, and the customer in order to minimize delays
  • Arrange all aspects of charter flight bookings including aircraft, catering, U.S. and Foreign Customs, ground transportation, hotel accommodations, other services during afterhours
  • In the absence of the crew scheduler handle crew assignments, crew briefings, and crew changes for flights
  • Utilize current dispatch/quoting system (FOS) to provide information to clients and to book and confirm flights
  • Prepare and provide aircraft quotes to existing and potential clients during afterhours
  • Obtain and maintain passenger information for all flights; Re-arrange flights as required for normal and irregular operations
  • Maintain a professional and friendly relationship with assigned clients and follow company customer care programs
  • Approving invoices and expenses; track and document afterhours turn down trips and cancellations in ops to ops email
  • Other related duties as required
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