Job Title – Operations Centre Coordinator – Ref:2014-011

Sunwest Aviation has an opportunity available for an Operations Coordinator within our Operations Centre.  This position reports to the Operations Centre Manager and is responsible to provide a comprehensive flight watch system for all company aircraft combined with a central communication post for maintenance, flight operations and flight coordinators.

 

·       The Operations Centre will be Sunwest Aviation’s primary point of contact daily from 1700 until 0800 and on weekends.  This includes all Operations Centre functions in addition to quoting and booking flights and communicating with customers and outside agencies.

·       Maintain a flight watch system to monitor a flight’s progress, provide operational information as requested and notify the appropriate air operator and SAR authorities of overdue or missing flights.

·       Ensure that all flight crew have checked in and been advised of their flight schedule in accordance with company policies.

·       Ensure that updated information is provided to the Crew Scheduler as flights are booked and/or updated and assist with crewing of flights as required.

·       Be knowledgeable in all areas of alerting procedures and actions as outlined in the company Emergency Response Manual.

·       Provide a high level of customer service to all Sunwest clientele.

·       Approve for payment as required of accounting invoices.

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